How and when will my order be shipped?
We ship using all major shipping providers (UPS, USPS and FedEx).
Orders are usually processed same day and will be shipped within 24 hours.
You will be notified if your shipment is delayed for any reason. Special orders are subject to some delays.
Return / Refund Policy
How long do I have to return an item for a refund?
Returns made within 30 days are accepted! Returns made with the original receipt will be refunded in
the original tender. Returns without the original receipt will be refunded at the current selling price in
the form of a merchandise credit. Please include a contact number so we can reach you with any questions
or concerns. Please note that shipping and handling is non refundable.
Special orders are final sale.
How do I return an item(s)?
Items may be returned via USPS mail, DHL, Fed-EX or UPS. The item(s) must be securely
packed. Please note we are not
responsible for any returns that are lost or damaged in transit.
What do I ship my return back in?
It is best to send your return back in the original box you received or a similar box.
Where do I send my return?
Contact us for exact return instructions for your order. Please include the order number.
Do I have to pay shipping for my return?
Yes, customers are responsible for the cost of shipping items back.
How long will it take to process my return?
We do our best to process returns as fast as possible. All returns, be they
refunds or exchanges, are processed with in 10-14 business days of being
entered into our system.
How will I know when my exchange item has been shipped?
Once your exchange request has been completed an email will be sent to your email address on file.
What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1. To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
2. To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We employ the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
By using our site, you consent to the terms and conditions of our policies.
If we decide to change our policies, we will post those changes on this page.